How To Get Help

1. If you can send email, it's the best way to get tech support. Many people will see the e-mail and can respond even when the usual tech support person is busy or gone. Send an email describing your problem to fas.pol.computing@nyu.edu. Please be as specific as possible and try to include as much of the following information as possible:
   • The office or computer lab (335 or 435) that you were working in.
   • The PC you were working on (in the labs, then name on the tag on the monitor, e.g. "System 10").
   • The application you were using (Word, Excel, STATA, etc).
   • The exact command you entered.
   • An accurate description of the problem.
2. Technicians will be onsite following the schedule below.
3. If you can't send email or contact a lab tech in another way and the problem is urgent, contact Diana Barnes in room 214.

Tech and User Support

For General Hardware/Software Support: Marcus Lauer

• Monday - Friday : 9:00AM - noon and 1:00PM - 5:00PM

For Statistics Software[*] and Data Help: Melanie Goodrich

• Monday/Wednesday : 10:00 - 11:30am in room 335

• Send email to politics.datahelp@nyu.edu

For Web Support: Chu Xu

• Send email to politics.web@nyu.edu

[*]If you are looking for help related to a quantitative methods course, you should see your TA, not the datalab help person.

Note that Data Center staff are the ONLY people authorized to add software to the lab machines.

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